Terms & Conditions

For the sale of digital content through this website.

I. Introductory provisions

These terms and conditions govern the rights and obligations between the seller and the buyer when purchasing digital content offered through this website. The seller provides the digital content, while the sale process and payment processing are handled by a third party, Polar (polar.sh), acting as the Merchant of Record.

The seller is:

Kryštof Brož
Company ID (IČ): 21076031
Registered address: Lhotka 189, 739 47 Lhotka, Czech Republic
Email: hello@upsidedownmuseum.com

The seller is not registered for VAT.

The buyer is any natural or legal person who orders the digital content offered by the seller through the order form. A consumer is any individual who enters into a contract with the seller outside the scope of their business activity or independent profession.

These terms form an integral part of the contract between the seller and the buyer. Matters not covered by these terms are governed in particular by Czech Act No. 89/2012 Coll. (the Civil Code), Act No. 634/1992 Coll. (on consumer protection), and Act No. 121/2000 Coll. (the Copyright Act).

II. Subject of the contract

The subject of the contract is the supply of digital content — printable games and activities for children in PDF format, together with the accompanying instructions for adults, hints and solutions, as described with the specific offer.

The main product is the printable escape game The Upside-Down Museum. The offer may also include additional products (for example an extra pack of printable games).

The digital content is not supplied on a physical medium and nothing is shipped. It is made available electronically as downloadable files. Printing is done by the buyer, at their own cost, at home or at a print shop of their choice.

III. Price and payment terms

The price of the digital content is always stated with the specific offer or in the order form.

The price shown in the order form at the moment the order is submitted is binding on the buyer.

Payment is made through our Merchant of Record, Polar (polar.sh), using the payment methods available in the order form. The seller does not itself process or store payment details such as card numbers. Polar may add local taxes (such as VAT or US sales tax) to the final price according to the buyer's location.

Unless stated otherwise with a specific offer, this is a one-off payment with no recurring subscription.

The seller reserves the right to change prices at any time. A price change does not affect orders already placed.

Where an offer states an introductory (launch) price or a time-limited offer, it applies until the date or for the period stated with that offer. Time-limited bonuses are included only in orders placed within that period.

IV. Orders and formation of the contract

The buyer orders digital content through the order form. Before submitting the order, the buyer can review and correct the details entered.

By submitting the order, the buyer confirms that they have read these terms and conditions, the privacy policy, and the information on the use of cookies.

The contract is concluded at the moment the order is confirmed to the buyer's email address. The contract is concluded in English.

The buyer is responsible for the accuracy of the details given in the order. If the buyer gives an incorrect email address, the seller is not liable for a failure to deliver the digital content caused by that error.

V. Delivery of the digital content

The digital content is made available to the buyer once payment has been confirmed by the payment gateway, as downloadable files. Access to the downloads is provided through Polar's customer portal, which the buyer signs in to with the email address used for the order. The buyer also receives an email with the access details.

We recommend that the buyer downloads and saves the files to their own device. The seller undertakes to keep the purchased files available for download for at least 24 months from purchase.

If the access email does not arrive, please check spam, promotions and junk folders first. If it still hasn't arrived, contact the seller at hello@upsidedownmuseum.com. The seller will resolve access problems without undue delay.

VI. Updates to the digital content

The digital content is provided in the form and scope stated with the offer at the time of purchase. The seller may voluntarily correct or improve the files. Such an update does not create an entitlement to further updates in future.

VII. Digital content and withdrawal from the contract (EU consumers)

The buyer acknowledges that the subject of the contract is digital content not supplied on a physical medium. When ordering, the buyer expressly requests that the digital content be supplied immediately, before the statutory 14-day withdrawal period expires, and acknowledges that they thereby lose the right to withdraw from the contract once supply of the digital content has begun. This request and acknowledgement are made in the order process, next to the order button and in the checkout.

This does not affect the buyer's rights in the case of defective digital content under Article VIII.

VIII. Complaints and technical defects

The buyer has the rights arising from defective performance under applicable law.

A defect in the digital content means in particular a situation where the files were not made available to the buyer, a download link does not work, a file cannot be opened, or the content is otherwise unusable for reasons on the seller's side.

Complaints can be made by email to hello@upsidedownmuseum.com, stating the email used for the order and a description of the problem. The seller will handle the complaint without undue delay, and no later than 30 days from receipt. Where the defect can be remedied, the seller will do so (for example by sending a working file). Where it cannot be remedied, the buyer is entitled to a reasonable discount or a refund of the purchase price.

IX. Licence — what you may do with the files

All digital content offered by the seller, including text, illustrations, puzzles, page layouts and PDF files, is protected by copyright.

On purchase, the buyer receives a non-exclusive, non-transferable licence to use the content for personal, non-commercial purposes: to print as many copies as they need for their own household and for events they host themselves (for example a birthday party, playdate or family gathering).

The buyer may not, in respect of the content or any part of it:

• share, send or upload the files to anyone else, or publish them online, on social networks, file-sharing services or forums,
• sell, rent, licence or otherwise commercially exploit them, including as printed copies,
• use them for paid events, in a business, or as part of their own product or offer,
• modify them and pass them off as their own.

Teachers, clubs and organisations that would like to use the game with groups can ask for permission at hello@upsidedownmuseum.com.

In the event of unauthorised distribution, the seller will proceed in accordance with applicable law, including the Digital Millennium Copyright Act (DMCA), and may claim damages.

X. Nature of the content, safety and limitation of liability

The content is a paper-based game and activity for children. It is intended to be played with an adult present who hands out the pages as described in the instructions. The adult remains responsible for the children, for a safe play environment and for deciding whether the activity is suitable for the particular children taking part. Age ranges stated with an offer are guidance, not a guarantee of suitability.

If the adult chooses to hide pages around the home, they should place them only in safe, easy-to-reach spots, never near stairs, appliances, heavy furniture or anything a child could climb.

THE DIGITAL CONTENT IS PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE EXTENT PERMITTED BY LAW.

LIMITATION OF LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SELLER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE DIGITAL CONTENT. THE SELLER'S TOTAL LIABILITY SHALL NEVER EXCEED THE AMOUNT PAID FOR THE DIGITAL CONTENT. Nothing in these terms limits liability that cannot be limited by law.

XI. Reviews and testimonials

The seller may publish customer reviews on the site. Reviews express the individual experience of specific people. The seller may shorten or anonymise reviews without changing their meaning, and will not knowingly publish false or fabricated reviews.

XII. Personal data

The processing of personal data is governed by a separate document, the Privacy Policy.

XIII. Out-of-court resolution of consumer disputes (EU consumers)

If a consumer dispute arises between the seller and a buyer who is a consumer in the European Union, the buyer may first contact the seller. If the dispute cannot be resolved directly, the buyer may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869), the competent body for out-of-court resolution of consumer disputes — coi.gov.cz.

XIV. Final provisions

The contract is governed by the law of the Czech Republic. Where the buyer is a consumer resident in another country, this choice of law does not deprive them of the protection of the mandatory provisions of the law of their country of habitual residence.

The seller may amend these terms; new terms apply only to orders placed after they are published. If any provision is invalid, the remaining provisions stay valid.

These terms and conditions take effect on 24 September 2026.

Kryštof Brož
Company ID (IČ): 21076031
Email: hello@upsidedownmuseum.com