
Help & FAQ
How can we help?
Quick answers below. Anything else — a real person reads every email.
Buying & payment
Is this a physical product?
No. Everything is a digital download — nothing is shipped. You print it at home.
Is the payment secure?
Yes. Checkout is handled by Polar, our payment partner and Merchant of Record, and card payments are processed by Stripe over an encrypted connection.
We never see or store your card details.
Is it a subscription?
No. One payment, and the files are yours to keep.
What can I buy?
Any of our six games on its own — each one comes with The Lantern Parade, a cozy Halloween game, free. Or the Complete Collection with all seven. See the comparison.
Ticking “add the other 5 games” on a game page costs exactly the same as the Complete Collection — whichever way you buy, you pay the same.
Do customers get better prices?
Yes. Once you've bought a game, the personalized detective case files are cheaper for you (the customer price is on your thank-you page), and if you bought one game you can add the rest of the collection later for the same small difference as the tick box.
Are the launch prices real?
Yes. Launch prices run until October 31. From November 1 a single game is $22.90 and the Complete Collection $29.90 — the checkout switches automatically, so the page always shows what you actually pay.
Download & printing
How do I get the files?
Right after payment you can download the PDFs from the thank-you page, and you get an email with access to your download.
Didn't get it? Check your spam folder, or write to us and we'll send your files personally.
How should I print?
US Letter, single-sided, scale 100% / “Actual size”. Print the grown-up guide separately and keep it out of sight.
Low on ink? Every kids' book also comes in an ink-saving black & white version — it doubles as a coloring book.
Can I print it again?
Yes — for your own household and your own events, as often as you need. Playing with several teams? Print one kids' book per team.
Playing
What age is it for?
Mainly kids around 8–11. The gradual hints help younger or newer players.
How many kids can play?
1 to 4 kids per kids' book — one child can play alone too. For a bigger party, split into teams and print one set per team.
What if they get stuck?
Every puzzle has 3 gradual hints, and the grown-up guide has every answer.
What do I need?
The printed pages, a pencil and one grown-up to hand out the pages. No scissors, locks, apps or timers — a few bonus crafts can be cut out if you like.
Personalized case files
How does the personalization work?
After checkout you fill in a short, playful form (about 3 minutes): your detective's name, their crew, their pet, what they love and a secret message from you. We build the case files and email you when they're ready.
Your orders live in the case office.
Can I fix a typo after the files are made?
Yes — each case can be re-created twice with corrected answers.
Refunds & guarantee
What if we don't love it?
Email hello@littleescape.store within 14 days of buying and we'll refund you in full — no questions asked, no forms. The refund goes back through Polar within 14 days.
This covers every order, personalized case files included (once per product per buyer).
Full details in our Terms, article VIII.
Love it — or get every cent back.
14 days, full refund, no questions asked.